Technical Support

Hello, and welcome to the INS Technical Support page. We’re here to help.

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We've got you covered

We’ve got a great team of people standing by to answer any questions you might have. If we don’t have an answer right away, we’ll do our best to get one for you as soon as possible.

If you have a question about how to use our products, our technical support team is here to help. Just let us know what you’re having trouble with, and we’ll be happy to answer your questions and help you troubleshoot any issues.

Additionally, check out our FAQs! We’ve compiled a list of common issues and questions that many of our users have asked—it’s a great way to get started.

Technical Support

Have questions, complaints or feature requests? Let us know what we can do to improve. For more resources, go to our FAQ’s.


Queens University Hospital

“The fire alarm network at the Queen’s Medical Centre in Nottingham consists of 77 panels which use a bespoke RS-485 network card array, designed from the ground up for large complex fire alarm networks. After 19 years’ service spares for this network card were becoming unavailable and also the fire alarm network was suffering frequent breakdowns due to a combination of cables perishing with age, mechanical damage to cables and also increased electrical and electronic noise. INS Technologies were approached to replace the obsolete network card with a modern data network solution, the DNA card. The DNA Cards were installed over a four-week period and have resulted in a more stable and resilient fire alarm network, and the network is currently performing well. The DNA Cards have also filtered out the external influences allowing for a more efficient data flow. They have also identified issues with existing copper cables that require replacing and this will form part of an ongoing refurbishment programme.”

– Matthew Grimshaw, 
Estates Capital Project Manager, 
Nottingham University Hospitals Trust